How Clovia and Adbrew built a full-funnel strategy to boost new-to-brand orders in India by 80%

Optimizing Clovia’s marketing strategy with insights and automation

What you wear impacts how you feel, which is why the India-based lingerie company Clovia offers more than 50,000 products for customers with diverse tastes. But as Clovia soon realized, managing so many products in a competitive category can be a difficult balancing act.

When Clovia’s month-over-month sales growth began to slow, the brand realized they needed to refresh their marketing strategy. Specifically, they wanted to boost average order values, increase conversion rates, and reduce advertising cost of sales (ACOS). So Clovia teamed up with Amazon Ads partner Adbrew to develop a full-funnel strategy to meet these goals while also reaching new-to-brand (NTB) customers in India. To develop an effective strategy while keeping ACOS low, Adbrew helped Clovia determine which sponsored ads campaigns impacted sales the most. Then, they divided their advertising budget accordingly. Adbrew allocated the majority of Clovia’s ad budget to Sponsored Products, as it was the high-performing ad type in their campaign mix based on ad revenue. They used a combination of automatic and manual reach with their Sponsored Products campaigns for two main purposes: prospecting new customers who were searching for relevant category-specific keywords on Amazon, and defending Clovia’s branded searches and product pages to attract shoppers who were already aware of the brand. Next, the teams used Sponsored Brands to help reach customers browsing within their category. To maximize the effectiveness of their Sponsored Brands campaigns, Adbrew helped optimize Clovia’s Brand Store by prominently displaying their top-performing products. By showcasing hero products and adding or improving sub-pages, Adbrew enhanced the overall buying experience for Clovia’s shoppers. Finally, they used Sponsored Display campaigns to reach shoppers at various stages of the buying process, from awareness to consideration and purchase. These campaigns focused on increasing impressions, page visits, or conversions. By reengaging with NTB customers who viewed products, they intended to increase conversions and also brand loyalty. Adbrew used Amazon Marketing Stream (AMS) insights to analyze how Clovia’s ads performed hourly. This allowed Adbrew to optimize bidding and budgets across their ad sets. As a result, the partner maximized the impact of ad spend and made the campaigns more relevant to shoppers.